Abhi Prabha

Post Graduate Diploma in Computer Networking

2019 - 2020

Humber College, Toronto, Canada

Gained comprehensive knowledge in advanced networking concepts, including network design, troubleshooting, and security. Developed skills in configuring and managing LAN/WAN, implementing routing and switching technologies, and ensuring secure network protocols. Focused on network administration, server management, and virtualization, preparing for practical challenges in IT infrastructure management and real-world networking environments.

Post Graduate Diploma in Project Management

2018 - 2019

Fleming College, Toronto

Developed expertise in managing projects from initiation to completion, focusing on leadership, organizational, and communication skills. Gained proficiency in both traditional and Agile project management methodologies, as well as Lean Six Sigma techniques. Learned to effectively manage project timelines, resources, and risks, ensuring successful project delivery in diverse industries.

B.Tech in Electronics and Communication Engineering

2013 - 2017

Mahatma Gandhi University, India ,

Completed a 4-year Bachelor's degree in Electronics and Communication Engineering, where I gained a solid foundation in engineering principles, problem-solving, and technical skills. This program helped me develop a strong analytical mindset and hands-on experience, preparing me for a wide range of engineering challenges

Certifications

Red Hat Certified Engineer (RHCE), Red Hat Certified System Administrator (RHCSA), Microsoft Azure Administrator (AZ-104), CompTIA Network+, CompTIA A+.

Network Support Engineer

2022 Jan - 2024 Dec

Metrolinx (Government of Canada), Toronto

• Support for 10,000+ Employees: Provided comprehensive IT support to over 10,000 employees, ensuring seamless operation of critical systems such as CCTV, display boards, applications, and network operations within the transit sector.
• Incident Resolution Excellence: Achieved 100% resolution for over 7,000 incidents using ServiceNow, demonstrating a commitment to operational continuity and user satisfaction in a high-pressure environment.
• Windows Server and Network Management: Managed and maintained Windows Server environments (2016/2019), including server installation, configuration, and troubleshooting of key services like Active Directory, DNS, DHCP, and Group Policy, ensuring a stable and secure IT infrastructure.
• Automation of Support Tasks: Automated 75% of Level 1-2 support tasks for Active Directory, Exchange, Office 365, and Azure environments using PowerShell scripts, resulting in significant time savings and a more efficient support process.
• Cloud and Identity Integration: Administered Azure IAM, Office 365, and SharePoint, overseeing user onboarding and integrating cloud applications with OKTA to streamline identity management and access control, ensuring a secure and cohesive hybrid environment.

Linux Administrator Trainee

Mar 2021 -Jul 2024

IPSR Solutions pvt Limited,Remote - India

• Hands-on Linux Experience: Gained expertise in RHEL 8/9, focusing on user management, system configuration, and daily operations to ensure optimal system performance and security.
• Automated the deployment and configuration of over 10 web servers using Ansible, developing custom playbooks and roles for server setup and application deployments, managing inventory files, and ensuring consistency and scalability across the infrastructure while streamlining installation and reducing manual effort.
• Managed 20 servers daily as part of risk management using tools such as Prometheus, Grafana, and Node Exporter always kept system health at more than 80%.
• Created Bash scripting so that computerized tasks up to 60%, parsed logs, scheduled 50% Cron jobs, and deployed 5 software across servers.

Junior System Administrator

Dec 2019 -Jan 2021

Telecon, Toronto,canada

• Managed and supported LAN, wireless, and VPN networks, ensuring secure and reliable network connectivity across multiple locations and providing remote access to employees in different regions.
• Configured and deployed 500+ workstations using PXE Boot and SCCM, ensuring smooth software installation and system configurations for new and existing employees, reducing manual setup time.
• Implemented and managed Hyper-V and VMware environments, providing virtualization solutions for efficient server resource allocation, enhancing overall infrastructure performance and scalability.
• Provided technical support for software and hardware troubleshooting, resolving issues related to operating systems, applications, and hardware, and improving support metrics such as first-call resolution rate by 80%.